Quality, Safety & Assurance

Quality assurance, inspections and rectification

Quality assurance connects specification review, task checklists, attendance evidence, inspections, complaints, root cause and learning into one auditable workflow.

Quality framework

Specification review before mobilisation
Task checklists aligned to service type
Attendance evidence and completion records
Supervisor and joint inspections
Authorised photographs where agreed
Non-conformance log
Complaint triage and rectification
Root-cause analysis
Corrective and preventive action
Lessons learned
KPI reporting
Review meetings
Document control
Audit trail

Issue workflow

Issue
Make safe
Record
Assign
Rectify
Verify
Close
Learn

Configurable targets

Rectification targets must be configurable by contract. A six-hour target can be seeded where required, but the public website should not present it as a universal promise.

Related policies

complaints and rectification training and competence data protection

Next step

Tell us about your property and receive a tailored proposal.

The form captures property, access, risk and date preferences so Shinezone can triage the work properly.

Request a Quote Speak to the Team